Frequently Asked Questions

The CareConnect eLearning Consortium (ELC) is a shared training platform built specifically for home care and post-acute care agencies. Member agencies pool their caregiver rosters, so each caregiver’s completed training follows them from agency to agency — eliminating costly redundant retraining. Every member pays a low base platform fee per caregiver per month, and costs are automatically shared in proportion to how much each agency actually employs each caregiver.

Because the current model is broken. Agencies have been paying for the same training over and over — for caregivers who already completed it somewhere else. On average, caregivers work for 2–3 agencies — in heavy geographies like New York or Philadelphia, it can be as many as 6+. We built CareConsortium to end that. Members pay a fraction of the industry rate, earn a payback check when another agency accesses a caregiver they trained, and pay a low records access fee instead of buying the course again. Less waste. More money back. Starting Day 1.

Any licensed home care, home health, or hospice agency — or long-term care facility — from boutique operations with fewer than 100 caregivers to large multi-site organizations with thousands. The Consortium is especially valuable if your caregivers work at more than one agency, which is true of roughly 30–50% of the post-acute care workforce in most markets.

April 13, 2026. Charter member pricing is available for agencies that sign by April 24, 2026.

Yes — completely. No federal or state regulation prohibits shared compliance credentials. Every state publishes a required core curriculum; CareConsortium is built on those exact standards. A completion that meets your state’s requirements is valid — full stop. If a competitor says otherwise, ask them to cite the specific regulations. They can’t, because it doesn’t exist.

Yes. You’ll access our eLearning for immediate platform cost savings and choose the non-share consortium option.

Yes. You can choose which Care Professionals you want to share within the Consortium. The more you share, the more paybacks you’ll receive.

Automatically. The platform tracks every caregiver’s training status across all assigned curricula and sends multi-channel notifications — email, SMS, and phone — when deadlines are approaching, courses are overdue, or certifications are about to expire. Supervisors receive escalation alerts so nothing falls through the cracks. There’s no manual tracking or spreadsheet chasing — your team stays compliant without the administrative burden.

Other platforms require both agencies to pay per caregiver for courses completed at the beginning of the year for the same price, making the agency pay double, and the caregiver must retake the course.

Onboarding takes days, not months. Our EMR integration with HHAeXchange triggers automatically. You do not change your workflow.

Our PCPM is a sustainable base fee — verified by our published pricing model. Access fees paid by secondary agencies fund the rest of the platform economics.

Small agencies frequently benefit most. As secondary employers, they access already-trained caregivers for a low per-record fee instead of paying full training costs.

Nearly a decade of eLearning experience, nurse educators on staff, and a purpose-built LMS. We are relaunching — not starting over.

False. CareConnect has been delivering eLearning across multiple states and languages for nearly a decade. We chose to step back from the broader market temporarily to make major investments in our AI Platform, our Scheduling Product, and our Hiring Product. We have been working on this eLearning relaunch for two years, and now is the moment where all of those investments align — allowing us to pass along meaningful price savings of 30–60% at a time when agencies are facing serious reimbursement pressure.

And unlike standalone eLearning vendors, we can now offer smart bundling across all of our products and services, driving savings well beyond the eLearning line alone. We also have several nurse educators on staff who can guide you on effective eLearning decisions that meet your state’s standards.

False — and this reflects a fundamental misunderstanding of what CareConnect does. CareConnect is not a staffing agency and never will be. We have no interest in placing caregivers or nurses at agencies. Our business is workforce solutions: helping agencies and facilities in post-acute care bend the curve of productivity for their existing staff, increasing patient care quality while reducing costs. We help you identify pockets of caregiver and nurse productivity and then maximize those efficiencies. We are squarely on your side.

False. CareConnect operates in all fifty states and has active clients in thirty states today. Our fastest-growing states are not in New York, though we remain deeply committed to helping New York agencies reduce costs and maintain real, affordable choices in a market that has historically seen monopolistic pricing. We are a national company with local expertise.

False. While CareConnect got its start in homecare, the majority of our new business today comes from Home Health, Hospice, and Long-Term Care. Our leadership and operating team bring broad post-acute care experience across all care settings. This breadth matters because in many markets, as much as a third of the post-acute care workforce lives across settings — homecare, home health, hospice, and long-term care — making cross-setting expertise essential to workforce management done right.

False. Out of the box at initial release, our platform supports English, Spanish, Chinese (Simplified), Russian, and Haitian Creole — covering the vast majority of the homecare and post-acute workforce in the United States. We plan to add additional languages on an ongoing basis and can accommodate specific language requests at no additional cost given adequate lead time. Accessibility in multiple languages is not an afterthought for us — it is a core design principle.

False. Custom content is one of our strengths. If you want to upload your own existing content, send it to us and we will get it integrated quickly. If you want to build something entirely unique — custom courses, branded materials, specialty training — we will help you design and produce it while keeping costs well below the market rates that have historically made custom eLearning prohibitively expensive for most agencies.

False. We built our own Learning Management System from the ground up, drawing on nearly a decade of eLearning expertise. Our design goals were clear: cost-effective for the market, flexible enough to support custom content, fast enough to prevent abandonment, easy enough that any caregiver can use it without training, and fully integrated with every other CareConnect experience.

Most importantly, it is tightly woven into our scheduling product — allowing us to gamify compliance tasks so they feel less like a regulatory burden and more like meaningful steps toward building a career in post-acute care.

False — and we go significantly further. CareConnect has deployed AI agents at every stage of the compliance training lifecycle: before training begins (proactive reminders and scheduling nudges), during training (real-time engagement monitoring and dropout prevention), and after training (automated follow-up, completion verification, and escalation routing).

This means compliance tasks that previously required dedicated human attention are handled automatically — freeing your staff to focus on the high-touch, high-care areas where human judgment is irreplaceable. We reduce your administrative overhead while improving your compliance rates.

HHAeXchange is fully integrated at launch. Our platform is HL7 FHIR compliant, which means we can quickly deliver additional integrations as needed — and more are on our roadmap. Agencies on other EMRs can use our API or manual import tools during a transition period.

No, it’s not necessary. We have alternatives to help you control costs. We will make the integration costs from the EMR clear to you, so you know exactly what the cost is for that access.

Most agencies are fully live within 3–5 business days. The process involves completing the membership agreement, connecting your EMR via API, and uploading your current caregiver roster and any existing completion records. Our onboarding team handles all technical configuration — you do not need an in-house IT team.

Yes. We accept CSV exports from all major platforms including Nevvon, CareAcademy, Relias, and HealthStream. Existing completion records are loaded into caregiver profiles so your team is not starting from zero.